What is Retail Trade and Order Processing
The process of processing an order
from an online retailer or consumer requires several steps.
The rapid growth in online commerce
is associated with a number of challenges, notably the delivery of an increase in the volume of orders directly to end consumers, a function that may vary from one
operational context to another.
The following order processing process begins as soon as it
is received:
- Acknowledgment of receipt of the order; and email or a message confirming receipt of the order is then sent to the retailer or to the end consumer
- Billing of the order to the retailer or the consumer
- Planning the order to determine the origin of the items to be shipped
- Order processing which implies its execution (selection, packaging, shipping, etc.) at the distribution center
- Shipping of the order to the retailer or to the final consumer according to the most practical and efficient delivery method
- Tracking and traceability systems enabling the consumer or the retailer to consult the status and past and current location of their goods, whether they are in transport or deposited at various temporary installations, the expected delivery time and the date on which they will arrive at the destination.
Thanks to the expertise of its team of highly motivated and highly qualified professionals, MDS implements innovative, efficient and reliable processes to ensure the delivery of your products to the full satisfaction of customers, whether in-store or directly to the final consumer.
The online merchant appreciates being able to follow the floods of communication and products which give him the visibility of his orders.
Customers expect a level of service from the online merchant comparable to that
offered by the in-store retailer and, in this regard, the order processing the process implemented by MDS guarantees a great online shopping experience.
MDS is a large end-to-end outsourced logistics company offering a variety of order fulfillment services to help you manage your logistics processes and inventory, such as:
MDS is a large end-to-end outsourced logistics company offering a variety of order fulfillment services to help you manage your logistics processes and inventory, such as:
- Distribution centers in several strategic locations from coast to coast
- Dedicated or shared storage facilities
- WMS (“Warehouse Management Systems”)
- Reverse logistics including handling returns from the consumer
- Rigorous quality assurance
- E-commerce services (visibility of orders, inventory levels, and shipping information)
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